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Vendors
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Terms Conditions
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GENERAL
• The buyer is responsible for obtaining all
information necessary to make an educated decision regarding the
purchase.
• The buyer accepts responsibility for checking
applicable state and local codes and for ensuring items meet
those codes before purchasing.
• The buyer will not hold Homeplace Group Inc.
responsible for anything not stated in the listing or included
in the picture, including, but not limited to, assumptions made
by the buyer or any verbal statements.
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Acceptance of Terms
Your access to
and use of this site and all sites in the HomePlace Group Family
("the Website(s)") is subject exclusively to these Terms and Conditions.
You will not use the Website for any purpose that is unlawful or
prohibited by these Terms and Conditions. By using the Website you are
fully accepting the terms, conditions and disclaimers contained in this
notice. If you do not accept these Terms and Conditions you must
immediately stop using the Website.
Advice
The contents
of the Website(s) do not constitute advice and should not be relied upon
in making or refraining from making, any decision.
Changes to Website
HOMEPLACE
GROUP reserves the right to:
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Change or
remove (temporarily or permanently) the Website(s) or any part of it
without notice and you confirm that HomePlace Group, or the other
sites in the HOMEPLACE
GROUP Network and the Webmaster or
Site Developers shall not be liable to you for any such change or
removal.
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Modify the
Products and Services from time to time, for any reason, and without
notice, including the right to terminate any Products and Services.
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Change prices
and specifications at any time, and your continued use of the Website(s)
following any changes shall be deemed to be your acceptance of such
change.
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Change these
Terms and Conditions at any time, and your continued use of the
Website(s) following any changes shall be deemed to be your acceptance
of such change.
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Please review these Terms and Conditions from time
to time so you will be apprised of any changes.
Links to Third Party Websites
The
Website(s) may include links to third party websites (outside the
HOMEPLACE GROUP
Network) that are controlled and maintained by others. Any link
to other websites is not an endorsement of such websites and you
acknowledge and agree that we are not responsible for the content or
availability of any such sites.
Merger
These
Terms and Conditions constitute the entire agreement between the parties
with respect to the subject matter contained herein and supersedes any
other agreement, proposals and communications, written or oral, between
HOMEPLACE GROUP's representations and you with respect to the subject
matter hereof; except that any other terms and conditions located on any
individual HOMEPLACE GROUP web site or in connection with the Products
and Services are incorporated herein by reference to the extent they do
not conflict with these Terms and Conditions. To the extent that any
other terms and conditions or terms of service conflict with these Terms
and Conditions, those other provisions shall control with respect to the
use of the particular web site and any Products or Services available on
or through the web site or the respective Product or Service at which
those other provisions may be found.
Copyright
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All
copyright, trade marks and all other intellectual property rights in the
Website(s) and its content (including without limitation the Website
design, text, graphics and all software and source codes connected with
the Website(s)) are owned by or licensed to
HOMEPLACE GROUP and/or the Site Developers or otherwise used as
permitted by law.
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Some images
and content within this site may have been provided by third parties. On
these occasions the HOMEPLACE GROUP has
gained assurances from those third parties that this content can be used
as permitted by law.
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Any perceived
copyright infringements should be intimated to
HOMEPLACE GROUP so the appropriate actions can be taken to
resolve the situation.
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In accessing
the Website you agree that you will access the content solely for your
personal, non-commercial use. None of the content may be downloaded,
copied, reproduced, transmitted, stored, sold or distributed without the
prior written consent of the copyright holder. This excludes the
downloading, copying and/or printing of pages of the Website for
personal, non-commercial home use only.
Disclaimers & Limitation of
Liability
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The
Website(s), Products and Services are provided on an "AS IS" and "AS
AVAILABLE" basis without any representation or endorsement made and
without warranty of any kind whether express or implied, including but
not limited to the implied warranties of satisfactory quality, fitness
for a particular purpose, non-infringement, compatibility, security and
accuracy. ALL EXPRESS, IMPLIED, AND STATUTORY
WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT
OF PROPRIETARY RIGHTS, ARE EXPRESSLY DISCLAIMED TO THE FULLEST EXTENT
PERMITTED BY LAW. TO THE FULLEST EXTENT PERMITTED BY LAW, HOMEPLACE
GROUP DISCLAIMS ANY WARRANTIES FOR THE SECURITY, RELIABILITY,
TIMELINESS, AND PERFORMANCE OF THE PRODUCTS AND SERVICES. TO THE FULLEST
EXTENT PERMITTED BY LAW, HOMEPLACE GROUP DISCLAIMS ANY WARRANTIES FOR
OTHER SERVICES OR GOODS RECEIVED THROUGH OR ADVERTISED ON THE PRODUCTS
AND SERVICES OR RECEIVED THROUGH ANY LINKS PROVIDED IN THE PRODUCTS AND
SERVICES, AS WELL AS FOR ANY INFORMATION OR ADVICE RECEIVED THROUGH THE
PRODUCTS AND SERVICES OR THROUGH ANY LINKS PROVIDED IN THE PRODUCTS AND
SERVICES. HOMEPLACE GROUP SIMILARLY DISCLAIMS, TO THE FULLEST EXTENT
PERMITTED BY LAW, ANY WARRANTIES FOR ANY INFORMATION OR ADVICE OBTAINED
THROUGH THE PRODUCTS AND SERVICES.
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To the extent
permitted by law, HOMEPLACE GROUP and the
Site Developers will not be liable for any indirect or consequential
loss or damage whatever (including without limitation loss of business,
opportunity, data, profits) arising out of or in connection with the use
of the Website.
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HOMEPLACE GROUP and the Site Developers
make no warranty that the functionality of the Website will be
uninterrupted or error free, that defects will be corrected or that the
Website or the server that makes it available are free of viruses or
anything else which may be harmful or destructive.
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Nothing in
these Terms and Conditions shall be construed so as to exclude or limit
the liability of HOMEPLACE GROUP and/or the
Site Developers for death or personal injury as a result of the
negligence of HOMEPLACE GROUP, and the Site
Developers or that of their employees or agents.
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Without in any way limiting the prohibition on
your resale, assignment, sublicensing, or other transfer of rights or
obligations, these Terms and Conditions shall be binding upon and inure
to the benefit of the parties hereto and their respective heirs,
successors, and assigns.
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These Terms and Conditions shall continue in
effect for as long as you use the Products and Services, unless
specifically terminated earlier by HOMEPLACE GROUP. All provisions of
these Terms and Conditions which impose obligations continuing in their
nature shall survive termination of these Terms and Conditions.
Indemnity
You agree to
indemnify and hold HOMEPLACE GROUP, INC.
and its parents, subsidiaries, affiliates,
officers, employees and agents harmless from and against all
liabilities, legal fees, damages, losses, costs and other expenses in
relation to any claims or actions brought against
HOMEPLACE GROUP arising out of any breach by you of these Terms
and Conditions or other liabilities arising out of your use of this
Website, Products or Services.
Orders
Please review
and verify your shipping address on all orders. We are not responsible
for orders that do not arrive because an incorrect shipping address was
provided.
We accept most major credit cards via PayPal, our
merchant processor; a PayPal account account is not required to process
the order. Please not that your order is charged when you place
the order. Purchase Orders are accepted from approved customers,
please click here for application.
Most products are in-stock and ship out
the next business day. Some items we have to wait a week or two to have
manufactured. Most products detail specific shipping times in the
product description. Large items, delivered via freight usually take
longer to ship than standard ground service depending on your location.
We are not responsible for delays caused by your local carrier.
Typographical Errors
In the event a product is listed at an incorrect price or
with incorrect information due to typographical error or
error in pricing or product information received from our
suppliers, Homeplace Group shall have the right to refuse or
cancel any orders placed for product listed at the incorrect
price. Homeplace Group shall have the right to refuse or
cancel any such orders whether or not the order has been
confirmed and your credit card charged. If your credit card
has already been charged for the purchase and your order is
canceled, Homeplace Group shall immediately issue a credit
in the amount of the charge.
State Sales Tax
We only collect North Carolina Sales tax for orders made and shipped
within NC; we do not collect sales taxes for orders shipped to other
states. However, you may be liable for sales tax to your state on the
merchandise you receive. You may want to check with your state's taxing
authority for "use tax" regulations.
Shipping to Hawaii, Alaska,
APO/FPO, Canada, U.S. Territories & International
Your order will
probably be charged customs fees (taxes, duties,
processing fees, brokerage fees, etc.) when it
arrives. Unfortunately, Homeplace Group has no
control over these fees. If you are not familiar
with the customs fees in your country, please
check with your local customs office for more
information.
The extra shipping
charges you pay to Homeplace Group do NOT include
customs fees, import taxes, brokerage fees, or
duties. If you refuse to pay the customs fees when
your order arrives, the shipment will be returned to
Homeplace Group and we will be charged the customs
fees plus return shipping costs. Therefore, we do
not issue refunds for customs fees, shipping, or the
cost of your order if you refuse to pay the customs
fees.
Homeplace Group has
no way of estimating customs fees, taxes, duties,
etc. so please do not ask us to do so - we don't
have this information. Please contact your local
customs office if you need to know more.
It is possible that
the delivery of your order could be delayed due
to customs processing. If your order does not
arrive in a reasonable amount of time, you should
check with your local customs office to see if
they are holding the package for payment of fees.
Also, some customs offices will send a separate
invoice for your customs fees that could arrive
several weeks after you receive your shipment.
Please be familiar with the customs laws in your
country before you order!
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We do not make a profit on
international shipping charges, in fact, all orders can be shipped using
your UPS or FedEx account, please inquire.
Please click here
for additional terms and conditions for shipping outside of the
Contiguous (lower 48 States) United States of America.
Severance
If any of
these Terms and Conditions should be determined to be invalid, illegal
or unenforceable for any reason by any court of competent jurisdiction
then such Term or Condition shall be severed and the remaining Terms and
Conditions shall survive and remain in full force and effect and
continue to be binding and enforceable.
Order Cancellations
To cancel an
order you had placed, you must notify us by calling 1-800-888-6121,
quoting your name, item(s) purchased, address and contact telephone number.
Faxing your cancellation is also an option. Because of the nature of
electronic mail, emailing us your cancellation request is insufficient-
please call us 10AM - 6PM Mondays thru Fridays, Eastern USA time zone.
Our Company
Details and address for fax notification of cancellation, any written
complaints is:
HOMEPLACE
GROUP, INC.
Toll Free
Fax: 877.275.2788
Email:
support@homeplacegroup.com
Contact
Forum:
http://getsatisfaction.com/homeplacegroup
The purpose
of our cancellation policy is to allow a customer to withdraw from the
purchase contract. However, there are certain important conditions and
limitations. Please read them carefully:
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Cancellations
must be called in or in writing by fax.
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Refunds will
be made in the same fashion paid.
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Order
cancellations will not be accepted for orders already shipped or
processed by our vendor, you must
follow our return policy to return the merchandise. Some merchandise
ships the same day the order is made, so please make an inquiry.
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Order
cancellations subject to re-stocking fees if merchandise has already
been processed by our vendor.
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Order
cancellations will not be accepted for custom orders or for merchandise
made or procured specifically for customer's use. ALL SALES ARE FINAL FOR CUSTOM
ORDERS, any deposits will be forfeited.
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Refusing
delivery is not a form of order cancellation.
Returns
Products returned for exchange must be in new condition,
original packaging and include all documentation, registration
cards, packing materials and other accessories and be received
within 10 days of receiving the order. We reserve the right to
refuse for return or charge a restocking fee for damaged or
incomplete returns. No returns will be accepted without an RA
number issued by Homeplace Group or when the product
manufactures or distributors return policies supersede ours.
Unless
otherwise stated, items ordered from HOMEPLACE GROUP may be returned;
provided, as a minimum, the following procedures are adhered to.
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When applicable, merchandise may be returned for
store credit, (excluding shipping/handling costs, CC or handling fees)
if the customer emails for Return Authorization within 5 DAYS upon
receipt of merchandise. Returns without a proper
return authorization (R/A) number written on the outside of the
package will not be accepted.
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You must return the goods to us AT YOUR EXPENSE
(including all packaging, product boxes, etc.) unopened and in exactly
the same condition and quantity in which the goods were supplied to you. This means
that you must not destroy or dispose of the packaging in which the
goods are supplied until you know that you do not intend to return the
goods.
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You are responsible for all shipping
charges both ways. For items with shipping included in the price or
free shipping, the actual cost of shipping and handling will be
deducted from the refund amount.
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Returned items
must be in new and resalable condition and must include all parts and
the original
receipt of purchase.
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Returned items must be shipped back within 10 days
of receiving merchandise.
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Returned items may
be subject to a restocking fee of up to 30%; custom orders and
adjustable beds cannot be returned.
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Please note
that proof of posting or shipping is NOT proof of receipt. You are
liable for the goods until they are delivered to us, and we will not
reimburse you until the goods are returned to us in good (fit for
resale) condition. We strongly advise you to use insured and tracked
delivery service for this purpose in order to be sure that any goods
returned are delivered safely to us.
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You cannot
use our delivery service or shipping account to return or refuse
merchandise; your refund will be forfeited. Refusing merchandise
delivery is not an acceptable return, your refund will be forfeited.
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If goods
returned to us are found to be damaged, we will not refund any money.
We will tell you this in writing by letter, fax, or e-mail. The goods
will then be kept at our premises for 90 days from the date of that
written notice, after which time we will dispose of them without any
further notice to you. You may collect the goods from us before the
expiry of the 90-day period, if you wish, or you may pay us to return
them to you as long as you tell us in writing before the expiry of the
90-day period.
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ANY GOODS
RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL PROPERLY PROCESSED IN
AT OUR FACILITY. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT AND
RETAIN THE RIGHT TO REFUSE DAMAGED ITEMS.
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Shipping, Auction, Paypal or
Handling FEES will be deducted from your purchase price to arrive at
your store credit amount.
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ALL AUCTION
ITEM SALES ARE FINAL & NOT RETURNABLE.
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Bed Frames, bed rails, adjustable beds, SleepLab
beds, mattresses and center supports cannot
be returned, it is your responsibility to order the correct size and
type. Most Parts, Snaps, Glides, Bed Riser and
Sleep Sofa have specifications, information and instructions are published
on the website. It is important that you read these before ordering to
insure the item you are ordering will fit your needs. Please email us
if something is not clear to you. All returns of Bed
Risers, bed parts, glides, snaps and furniture parts will incur a 20%
re-stocking fee in addition to deduction of shipping and handling fees
outlined above.
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Unless you are provided with a
different address when requesting an R/A, your
return must be shipped back to
the following address:
Homeplace Group Inc.
1409 W. Green Drive
High Point, NC 27260
Items shipped back to the
incorrect address may either get lost or refused. Items shipped back
without an R/A may either get lost in the system or refused. Please
follow return instructions carefully.
Returned merchandise takes up to six weeks to receive, inspect, process and
issue a credit or refund. We reserve the right not to issue or process your
credit for deviations of our return policy. Please contact us to discuss a
possible return BEFORE you send anything to us.
Please refer
to the product website for specific return policies and guidelines. For
sanitary reason, some products may not be returned after use. All claims
for damage or defects must be made at time of delivery with carrier.
Chargeback Policy
The charge that will appear on your credit card
statement will be “PAYPAL *HOMEPLACE” or
“HOMEPLACEGROUP”. If you place a chargeback with
your credit card company (on purpose or by mistake)
for any order that you placed and we shipped, there
will be a $75.00 research fee charged to your
account upon receiving the chargeback by our
merchant provider to cover our investigative
expenses to prove that you did make the purchase.
Homeplace Group does not tolerate
credit card fraud, and all fraud, without exception,
will be prosecuted to the full extent of the law. In
addition, we will pursue civil legal action seeking
any loss of income related to the fraud, including
business, legal fees, collection costs, research
costs, employee down time and loss of revenues.
Homeplace Group considers credit
card charge backs to be fraud if you have made no
reasonable effort to work with us to resolve any
problems with your purchase. All frivolous
chargeback's not only cost our employees time away
from our usual and customary matters of conducting
normal business, but cost us money, therefore:
You agree that if you, the buyer,
choose to do business with Homeplace Group, and you
file a charge back with your credit card company,
and you do not win the charge back argument, you
agree to pay us $75.00 for our time responding to
the matter. you, the buyer authorize us to charge
this amount to your credit card. If this charge is
rejected, Homeplace Group will pursue collection or
legal action to recoup losses for our time
associated with responding to the charge back in
addition to any other fees explained above. You
agree to reimburse us or any representative we may
appoint for any legal expenses your actions may make
us incur. We take fraud seriously. If any provision
of this Agreement is deemed illegal, invalid, or
unenforceable, the remaining provisions shall remain
in full force and effect. The waiver of a breach
hereunder does not waive any other or subsequent
breach.
In the event that you win the
charge back with your credit card company, and have
not returned our goods, Homeplace Group will make
all recovery attempts to collect fraudulently
disputed charges plus additional costs via a
third-party collection agency and your account will
be reported to all credit bureaus as a delinquent
collection account. This may severely damage your
credit rating for at least the next seven (7) years.
At this point, we will no longer accept a return of
the merchandise as settlement for the debt and will
only accept payment in full. In addition to this,
Homeplace Group will file a report with your local
police or sheriff’s department, and file a mail
fraud complaint with the United States Postal
Inspection Service.
Note: The customer must contact
Homeplace Group at
support@homeplacegroup.com before attempting a
chargeback. NO EXCEPTIONS!
We log IP strings on all orders - any orders coming
back as a chargeback due to fraudulent activities
will be diligently pursued through your local
jurisdiction for prosecution to the fullest extent
of the law.
Thank you for taking
the time to read these Terms and Conditions and we hope you enjoy our
Products and Services. |
